Yatri Mitra Sewa-IRCTC

Yatri Mitra Sewa-IRCTC

Yatri Mitra Sewa: ‘Yatri Mitra Sewa’ is being provided at major stations for enabling passengers to book wheelchair services cum Porter services etc. The responsibility of providing Yatri Mitra Sewa is entrusted to IRCTC who may provide this service ‘Free of cost’ through some NGOs, PSUs etc. under CSR or on payment basis. This service can be booked on IRCTC e-ticketing website and 139 (IVRS and SMS) or through a mobile.

Indian Railways have manufactured more than 3,700 SLRD/SRD coaches (SLRD-Second Class Cum Luggage Cum Guard Van & Disabled friendly compartment, SRD- Second Class Cum Guard Van & Disabled friendly compartment) which have a suitably designed compartment and toilet adapted to the needs of Persons with Disabilities (Divyangjan)/wheelchair borne passengers. In SLRD/SRD coaches, wider entrance door, wider berths, wider compartments, larger lavatory and lavatory doors etc. have been provided. Inside the toilets, additional grab rails on the side walls for support, wash basin and mirror at lower height have been provided. It is endeavored to have at least one such Integral Coach Factory (ICF) design coach in each Mail/Express train running with ICF coaches. Further, the fully air conditioned (WRRMDAC) Garib Rath trains have been provided with an Air conditioned Persons with Disabilities (Divyangjan) friendly compartment in the power cars. For assistance to visually impaired travelers, Integrated Braille signages, i.e. signages superimposed with Braille scripts, are being provided in the newly manufactured coaches. Further, retrofitment of the same in existing coaches has also been taken up in a phased manner.

The expenditure on development of Passenger Amenities works including those for Persons with Disabilities (Divyangjan) at Railway Stations is generally funded under Plan Head – ‘Passenger Amenities’.

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha today.