Coach Mitra Facility
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
RAJYA SABHA
QUESTION NO 918
ANSWERED ON 09.02.2018
Coach Mitra Facility
918 Shri Vivek Gupta
Will the Minister of RAILWAYS be pleased to state :-
(a) whether under the clean my coach initiative by Railways, a passenger can get Coach Mitra services by requesting online;
(b) if so, the total number of requests filed by the passengers in the last one year, month-wise;
(c) the number of times action was taken on those requests during the said period, month-wise; and
(d) the steps being taken to make the passengers aware about the availability of this facility?
ANSWER
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI RAJEN GOHAIN)
(a) Yes, Sir. ‘Clean My Coach’ / ‘Coach Mitra’ service is provided in nearly 950 pairs of trains having On Board Housekeeping Service (OBHS).
In ‘Clean My Coach’ scheme, for any cleaning requirement in the coach, passenger can send a message through mobile (SMS) on a specified mobile number. Alternatively, passenger can also use an android app or webpage for logging the request.
‘Clean My Coach’ service is now being upgraded to ‘Coach Mitra’ facility which is a single window interface to register coach related requirements of passengers such as cleaning, disinfection, linen, train lighting, air conditioning and watering of coaches. ‘Coach Mitra’ facility has been introduced in about 800 pairs of trains.
(b) and (c) Month wise data is not available but total number of requests is being monitored. More than 71,000 service requests were received from April, 2017 to December, 2017. Nearly 90 % of those service requests were attended.
(d) Posters / Stickers are displayed inside the coach near main gate / doorway to make the passengers aware about the facility.
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